THE SERTA WARRANTY & QUALITY ASSURANCE PROGRAM
Serta mattresses are backed by one of the most rigorous and strictly-enforced quality assurances available in the home furnishings industry. It is our goal to give you the highest possible product quality and longevity so you can sleep soundly on your Serta mattress.
Because of how strongly we believe in the craftsmanship, quality, and design of the merchandise we sell, all Serta products come with warranties protecting consumers from any manufacturing defects in material or workmanship. The details of qualifying defects are included in the brochure which accompanied your new mattress set. If you do find a defect, reach out to the retailer where you bought the product. All of our retail partners have the authority to provide warranty service. If you have relocated or the retailer where you made your original purchase is no longer operating, call Serta Customer Service at 1-888-55-SERTA (1-888-557-3782).
We take great pride in our Quality Assurance Program and having a very low rate of returns. If you find that your Serta mattress or box spring is defective, we will stand by you 100%!